Tanya, was the seat fitted by ambulance service? I had to get mine refitted as it just wasn't correct when DH did it (I could tell just from looking it wasn't) so I got them to check it and I mentioned I didn't like it as much as the capsule. The ambulance guy showed me the best and easiest way to get Oskar in and out of the seat and now I love it. I do have to loosen the anchor strap - you may have to do the same. I wasn't doing that and that's why it was more difficult than it needed to be.