We're direct with Ambulance Victoria as well.

Would you believe that about two weeks after we got the cover my step son got hurt at the library and an ambulance was called? Lol. I got there about 5 mins before the ambulance and when they arrived and checked him over he was ok. They offered a ride in the ambulance to the hospital (so see if stitches were required) and he declined. Can you imagine that? A 9 year old (at the time) declining a trip in an ambulance, hehe. It was great that we didn't have to pay a cent for the ambulance or paramedic check up because of our coverage though