I can't work out why she sent me instruction for an old version of Firefox anyway. This call was escalated to a higher power. How come she doesn't think ANZ supports the latest version when clearly they do??
She also told me they like to "do intensive testing" before they will support it.
I have the same problem with citibank..their online services only support I.E. There is an add on you can get for firefox called I.E. TAB which will emulate i.e. in firefox.....solves all issues for me......you just use when you need to and can have both fifefox and i.e. tabs running in the same envrionment.....
ANZ internet banking support is not that great. Many years ago I called up due to the lack of length for the payee field for a bank cheque. Now I knew the guy on the phone could do nothing to help me, but I wanted to give some feedback in the hope they would improve it for the future. All he had to say to me was he would pass it on to his supervisor or mention it at the next team meeting, but he carried on about how he could not help. I have done call centre work as an accounts person for an IT company, so know a little something about giving constructive feedback over the phone and how it should be handled. In the end I had to speak to his supervisor and complain. She knew straight away how to talk to me and what I was trying to tell them
If find ANZ so much better to deal with in person than on the phone.
Lucy in the sky with diamonds.
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