Does this seem a bit odd to you?

[ElleJay]

Definitely ring Telstra and see if it was there - I hope it's just a prank caller, for your sake

[alioops]

When you call them ask if you can add a password to your account or something because if this woman is not from Telstra she now has access to you account via fraud because she has the details required to prove ID over the phone. Definitely call them and confirm it was them though because this could be pretty dangerous.

[briggsy's girl]

have you set up or ended a single bill (with internet or mobiles?) in that time? account numbers can change when you make any changes to those sorts of services. also, in the past year or so, all accounts have been migrated from one accounting system to another. it may be that, in the trasnfer, previous payment history isn't showing on the new system... call and check that there is record on your file of the contact you received just to confirm it was someone from Telstra. then make a payment arrangement for the bill

[LimeSlice]

Do you have any of your old bills you have paid?

This happened to us once...They rang and said they had not received any payments - she was checking an old BPay reference number (account number) - so all of our payments were sitting in this account that didnt exist anymore when they changed their systems over and got new ones or some rubbish lol

Anyway, turned out they had to open their eyes and look a little bit but we had sent it where our bill but they weren't receiving it properly their end.

So if you made ANY payments by BPay or EFT or CC then the transaction with be recorded on your statement. (Really important you keep ALL your bills for everything and write on the actual bill the date amount and method it was paid by and the receipt number. Or staple the receipt to the bill. You should keep them for 7 years.)

GL!!

[maz]

See...I dont give me details to someone who called me. I know its rude but I dont trust anyone on the phone unless I have called them in regards to my account.

I answer them with

how about you tell me...you did ring me now didnt you

and if they get nasty I ask them to send me something in writing and then I will contact them

I do the same when people ring me and im the wrong number....they ask me who are you and I say you tell me, you rang.

Be buggered if I am going to give out ANY of my details to any Tom, DFick or Harriet on the when I dont know who they are. You wouldnt do it for an email asking for the same info now would you?

Give them a call and check for yourself, if its not legit Id defently be reporting it

[2CheekyMonkeys]

yeah, wouldnt they have sent you out some paper bills/ letters first? i'd call telstra and see whats going on.

[diannescruffy]

Exactly what Maz said, never ever give your personal details over the phone.

Regards,
Dianne