You'll find that the person who listed the default is the only person who can ask Veda to remove the default.

So if council did, they need to communicate with Veda. Likewise, if a debt collector listed, they need to fax the removal to Veda.

Veda can be hard to deal with, plenty of "not my jurisdiction" crap played between Veda and creditors.

Sounds like a stressful time! Glad it's getting sorted (and your DH is stepping back)