Dealing with a company at the moment who seem to be incapable of sending us a correct invoice. The first two were on duplicate book receipts, undated, no abn, no itemisation of works carried out. Just that it was a "repair" and that it was paid.
We've had works carried out on our camper van roof that cost us $1000. We were assured that the new part would come with a 12 month warranty. The third invoice we got, after we kicked up a stink, had all the relevant information (like date, camper rego, our name, their name, abn and GST component) but under description of works carried out it just says "Labour, Repair". So if we were to have a warranty issue, we have nothing to say what the repair actually was and can't prove that it was the roof that was actually repaired.
We've phoned and emailed them, been into their premises, but they still won't forward one on. So what do I do next?
We had to pay - they wouldn't release the camper van until we'd paid and we needed it back because we're going away. We've spoken to the staff at the retail outlet who put us through to the boss of the service area (who, as we understand, is part owner of the company). It was the boss who has supplied the second two invoices. There's no accounts receivable as such for the service area, it's like a car mechanic really. They sell caravans too, but that's an entirely different section (and no doubt they treat the customers there very nicely )
I wondered about consumer affairs, might give them a call Monday and see what they can tell me. Thanks ladies
LOL, I did. Within an hour of me talking to the case worker, I had a correct invoice in my inbox.
Made me laugh because I didn't give my email address to CA. And the only way the caravan place got it was through my complaint. So now I know for sure they got it and ignored it.
2014 BellyBelly RAK Recipient.
Incorrect invoice - where to go from here?
And perhaps contact Consumer Affairs for advice?
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