Briggsy's girl- Aha, I know EXACTLY who you used to work for, because so did I! Migration was seriously the bane of my life, and I have no idea how on earth this particular company has ANY customers left at all because of all the system issues etc, and now they are off shoring! I took the brunt of many a customers frustration, and the worst thing was that often I couldn't really help them, because no one in the company could tell me what was happening either, and often I had to tell customers that "yes there is a billing issue, no i can't fix it, no I don't know when it will be fixed, no i cannot call you back each month you will have to call us etc etc, and yes you have recieved two different bills this month, yes they have two different account numbers and they are both valid and payable. None of that ever went down very well at all!! Also it seems, the company neglected to mention that their bpay details had changed, so many customers who had automtic online payments set up in their own internet banking, suddendly had their services disconnected, because all the payments they had made were sitting in the old system. I used to get customers in tears on the phone.

Okay, I obviously still have issues from when I worked there, but i feel better now I have vented!