Phone Bills in Advance???

[BrightSparkles]

I signed up to a new phone/.contact on saturday and today get a bill for $58 How did I spend that in 5 days????? I rang The phone company to be told that my bill is charged month in advance. I argued with them until they at least halved that because a) I was NEVER at any stage told it would be charged in advance and b) I don't think I should have to pay it in advance when I haven't used the service.

Has anyone else had this??? It seems strange to me.

[TeniBear]

That's really weird - do they try to predict how much you'll spend or something?


Sent from my iPhone so forgive the speelung misstacks

[Fuzzywuzzy]

My parents had this happen with the telstra all in one bundle, they weren't very happy to get a phone bill for the past month plus the upcoming month at the same time

[Taurean]

Optus do that, always have done. I've always been informed of it prior to taking out/updating our plans. It all evens out in the end and if you were to leave the company, you'd get a credit. It's their way of protecting themselves a little.

[leckert]

I had that for the first month on my new contract (I swapped from pre-paid) but they did warn me and mine's a capped plan.

[BrightSparkles]

I had that for the first month on my new contract (I swapped from pre-paid) but they did warn me and mine's a capped plan.

Mines a capped plan to - i guess what i was angry about was at no time was i notified of it..

[leckert]

Mines a capped plan to - i guess what i was angry about was at no time was i notified of it..

actually come to think of it, my first bill was for 2 months - one for the use before billing - the first month - and the second month in advance.

[briggsy's girl]

you are charged your access fee/contract fee in advance, calls and call credits in arrears. it happens on every mobile service and has done forever. you will also find if you look at your home phone bill, you are charged calls in arrear, but your line rental in advance

it's exactly the same as what happens with house rental - you pay in advance.

you pay your access fee to use the network before hand, and your calls afterwards (and any call credits are applied after you've made them

[Jaycee]

Yep, I'm with optus and have had my monthly charge (not the calls made just the charge) paid in advance.

[Kazbah]

Network access fee has always been charged in advance as long as I've worked with Telstra (12 years now!) as well, and is on all the T&C for new phone contracts. Any usage over and above what's included in these plans are charged in arrears.