My mum was with a CU locally for years. Personal & business.

She went with a major bank a few months ago & isn't happy with the CU at all. I didn't really know til yesterday when she said she can't believe the amount of money they took off her & that she's taking further action against them.

I'm with the same major bank & have been for 6 years, DH has been for 10 years, I tried the same CU as mum, but after about 12 months I went back to my bank.