Wow how disappointing for you. It sounds like the Property Manager isn't doing his/her job properly. The entire property should be inspected at routine inspections, not just the inside. Letting them get behind on rent repeatedly is unacceptable too. If I were in your shoes, I would address these concerns with the PM and request that the tenants be served a termination order on the grounds of unpaid rent. Then I would change agencies. Your paying your current agency to manage the lease on your property, and they just aren't up to scratch by the sounds of it.
I have had a chat about the rent being behind repeatedly. from what I can understand they have to be 30 days behind before the PM can start proceedings to take them to the tribunal. but when they start that the tenants pay some rent. so the 30 day count starts again. will be calling the PM tomorrow and having a good chat about things.
I wouldn't just be concerned with the outside. The state of the bathroom makes me think they're not caring for the inside well either. I don't think it's a coincidence they didn't vacuum or mop for the inspection....I wouldn't be surprised if they never do!
If that were my rental I'd be wanting them out sooner rather than later. If they were paying rent consistently is consider giving them a chance to rectify things, but since they're not I think out is the way to go.
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