Yeah Clover, I was certain our first tenants would think we were completely useless, nothing was getting done and we found out that when I told the pm how to use the hot water system, she wasn't getting back to the tenants. So the next thing we heard was a complaint that it still wasn't working and took forever to get it through and in the end fix the plumbing.

My main questions are around the bond, what's with lodging it? Do we give that money to the tenancies agency thing? And I'm wondering how we'd go if we ever got a "bad" tenant and had to go to the tribunal. Our current tenant is wonderful, but I know once she's finished studying, if she can get a good job she'll probably look for somewhere a bit bigger and nicer than our place (she originally wanted a different place but couldn't afford it). From what I can see, we've got access to all the forms and information that the re uses, so hopefully it wouldn't be too hard.