You are not only entitled to a copy, but they are required to provide it to you. In NSW and ACT I am pretty sure that you are supposed to sign off on it with them - they should have a hard copy (the one they filled out while there) even if they are putting them on a computer system. Definitely keep your own record of everything, some of these REA are so dodgy and incompetent. Is there any way you can get in touch with the landlord directly - they probably have no idea what is going on, and it is as much to his detriment as it is yours (arguably more, as you have tenant rights to protect you). It is amazing how often REA rip of the landlords, not keeping them informed and charging them expenses that aren't occurring - and by not doing what they should for the landlord, the tenant is in turn disadvantaged.

Just thought I should add, maybe you should get in touch with the Tenants advocacy service (they are free), they should be able to provide you with advice. You should be able to find out about them with a google search or through the tenancy tribunal.