if she is with a particular agent in Townsville then I can understand her concern but other than that I've never had an issue (and I've rented in numerous towns across the state with numerous styles of agents) - generally its fair wear and tear.
Real estate agents may not have any rights to make you pay for wear and tear but they sure like to push you into it if they think they can get away with it.
Magic wall erasers are good if the quality of the paint in a house is also good - more than one layer.
One of the rentals we moved into, the previous tenant had to pay to have the whole house repainted because they used a magic wall eraser on nearly every wall. The paint quality was crap and left the white undercoat showing through. I have been really careful with them because I did see some of the walls before they were repainted and it was not good.
If you are honest about it it won't go against you. Especially if you are willing to fix it up yourself. The estate agents will gauge your reliability on many factors, but mostly if you pay your rent on time you are good tenants.
We broke a window in our last place - DH accidentally knocked a chair over and it broke the window. We told them, organised for the replacement, all was good. No love lost at all! Just because it's a rental doesn't mean you can't live in it. On the contrary, you are paying to do so. When you live in a place you have to expect accidents will occasionally happen.
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