omg! I dont know whether they can do that or not. But funnily enough sounds like my bloody real estate agent. Our tenants have done a runner and she's completely incompetant. and she's holding up US getting OUR bond back saying she's going to hire a cleaner and take it out of the bond? WTF lady.. no your going to give us OUR bond back ffs. Its been about err 3 weeks now and still haven't seen it ..grr... Hope you get a better ending than what your expecting. I think that is totally bogus to be honest. How the heck are you putting him out, when like you say he could of just gone and got the other copies?