When we were renting, we were told that we were 3 weeks behind in our rent (we were normally 2 weeks ahead, so that would have meant us not paying for 5 weeks )..
Anyhow, they hadn't processed some of our payments and were sitting in an unallocated fund account (with our details clearly showing as the payer).
I find they often only look at the info in front of them, without checking other options even when you dispute it..
Not just check EXACTLY what you have paid, but also double check your rights.
Nothing shuts up RE's faster than having the rule thrust at them. I had one that wasn't going to give us time to re-clean a house on exit (well her view of 'time' was between 12 & 1pm when I worked an hour from town - and we were discussing it at 11am!) & was going to take all our bond to get it cleaned. I politely explained that I could not get there at that time & would have to do it after work - & before she could protest, I said that I had already checked the rules for this state, and she was to give me sufficient & suitable time to do it.
Never mine that the house was already clean... but she was sceaming at my housemate "The house is DISGUSTING & incredibly filthy - I don't know how you could live in such filth & mess". I think she had the houses confused!!
i would check your ledger. i had my RE rip me off rent i had paid before. They credited it to another property they managed in the same street we lived in. Something like 2weeks went missing.
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