Offences by landlords and agents
Your landlord or agent have committed an offence if they do not provide you with the necessary documents at the start of your tenancy including:
> a Statement of Rights and Duties (booklet from Consumer Affairs Victoria)
> a signed copy of your tenancy agreement
> 2 copies of a signed Condition Report (if you have paid a bond)
> the landlord or agent’s full name, address, telephone and fax numbers
> an emergency number for urgent repairs that can be used outside business hours
> in the case of an agent, a statement as to whether or not they can authorise urgent repairs (and if so, the maximum cost they can authorise and their phone or fax number for urgent repairs)The Residential Tenancies Act 1997 sets out the rights and responsibilities of tenants and landlords in Victoria. If a landlord or their agent commits an offence under the Act, they can be prosecuted in the Magistrates’ Court by Consumer Affairs Victoria and if they are convicted they can be fined. However it’s up to you to make the complaint and ask Consumer Affairs to prosecute.Then call VTAC and organise taking these inept morons there yourself. There is no way they can charge you for the antenna fault. I had a Landlord try this on me before. We called to have the antenna repaired. Their tradesman of choice didnt seal the hole he put in the roof and water leaked in causing mould on the ceiling. She asserted because we asked for the antenna repair the mould problem was caused by us. She got ANOTHER tradie in to repair the roof and HE walked muddy footprints all over the carpet.. She then tried to charge us to clean them AGAIN! Obviously we took this to the tribunal and as the fault was an existing problem in the premises, we were not liable for any of her ridiculous extra charges.Consumer Affairs Victoria’s Estate Agent Resolution Service (EARS) deals with complaints about real estate agents in Victoria. The service has been set up to help consumers, including tenants who are in dispute with an agent. You can contact EARS on ☎ 1300 737 030.
While you are there I would like to see them prove its your fault the ensuite plumbing went awry.




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