Hi, we use Aussie and the main problem we've found with them is that it can take weeks for them to request all the info that the bank you've chosen needs to determine how much they will lend you. We've used them 3 times and the last time we had the Aussie rep come out and tell us how much we could borrow and then applied for "pre approval" when the pre approval came back it was over $200,000 less than what Aussie had said we could borrow. We had to pay for 3 valuations as we already owned property that they had to value before they could approve the loan. Everytime we thought we'd given them everything they needed they would ring asking for something else. It's quite frustrating. The other thing to watch is that just because you get "pre approval" if the bank isn't happy with the valuation of the property your buying they may not approve the loan so when you put an offer in on a house you like, make sure that the contract is subject to finance, pest & building inspections, so that you can pull out if something happens with the bank.