What??? Our new house has rats!!

[Bumperstump Cummerbund]

Can you take some pics and email them to her, if she's so 'busy'. Not good enough on their part, it should've been cleared up before

[Miss.September]

Go above her head. We had to do that when we moved into a unit. The toilet was black, the floors hadn't been cleaned, it was just revolting. Agent told us to deal with it and he'd push back our rent. He didn't care. We called his boss, handed back the keys and it was fixed the next day.

[Party-of-five]

thats terrible! hope it gets sorted asap

[Phteven]

Take photos.
And tell them that you expect them to pay for the pest man to remove them.