Thanks ladies.

I also asked to have my catheter removed as soon as I was out of ICU. I was up and walking, carrying the catheter bag with me. The MW's referred to it as my 'lovely handbag' lol. When I wanted it removed, the nurse asked me to keep it in overnight because she was too busy to help me to the toilet. Despite the fact I could get up on my own, I agreed to keep the catheter because I was afraid of what might happen if I did need some help.

I'm in the process of writing a letter of complaint about not receiving my file, or hearing from them at all re this. Once I have the file, I can write my next letter (volume) in relation to the 'care' I received.