I swear some centrelink employees must be from another planet!

My mum has a LOT of issues and well for the last 7 weeks I have been helping her get some help. She took the first step and went to her dr, who referred her to a psychologist. Since this frist step things are improving, not much, but I can see a difference.

On top of this her dr suggested she apply for a disability payment from centrelink (she already receives a payment from centrelink). This pay would mean that she would be given the chance to be left alone, no hounding her for looking for work, appointments etc.

But today she got a letter from centrelink saying that she had being knocked back.

I have no doubt in my mind that this decision is worng, and thankfully she is going to appeal it.

Heres a sample of her history:
Extremely voilatile childhood, with a variety of nastiness.
Her closest sibling, her brother passed away when she was 16. Her sister left home at 14 addicted to drugs. Mum's parents took these two things in particular out on mum.
Dad died 6 weeks before my mum gave birth to my brother. Then her parents died, followed by a neice (SIDS), all in a few years.
Her current gp has said that she has been suffering from alcholism for the last 30yrs.
On top of all this severly beaten by many men including an exhusband and boyfriend. Once she was almost beaten to death by a random man one night too.
my brother almost died in a burns accident.
the list goes on.
The last job she had, the boss went mental on her, and instead of getting mad, mum got really depressed and things didnt look good.
Today mum is fragile, she flips out for no reason, and I quite often cope it. I know she needs help, her gp, social worker and psychologist know she needs help.... They have actually diagnosed her with clinical depression, with the added notes that they cannot see her being fit for work in the next several years.

BUT for some reason centrelink doesnt think she needs it.

I am so angry at centrelink right now. My mum needs help, and for some reason you cannot see that. She wants to get help, I want her to get help, but asking er to get work and move on with her hasn't work for my entire life thus far, what on earth makes centrelink think that it will work in the future?!

And on top of that, I know of several people who apply for the same payment whenever they feel like they need a break from working, even though there isn't anything really wrong with them.... And these people actually gloat about that too!
Thanks for reading