posted on your other thread
it's not about an employee making a judgement decision - trust me, as employees, our hands are tied!

when it comes to assessments, the job capacity assessor, JCA (the person you mentioned in the other thread) collects information. they are not necessarily a c'link employee. they are there to ask questions and get answers in regards to the ability to work, and if there is a limited ability, to rank the number of hours or how long the incapacity will last. they do this both by talking to the customer and by referring to the treating doctor report. the JCA report and the TDR are then ranked with your mum's own application, and they incapacity is rated on each of those. the TDR carries the highest "weight"

the main thing they look at is how long the incapacity is likely to last. less than 2 years will be an automatic no to DSP - it would be listed as an incapacity against newstart allowance (so the obligations would change). they take into account whether the person is getting adequate treatment (sounds like mum is), and how the illness will progress or improve with that treatment

trust me when i say these are not decisions taken lightly. as consultants we have to make decisions based on policies, whether we agree or not. we have rules we have to abide by, and if your mum didn't make the ratings based on the JCA and TDR, they would have to decline her application.

i get that you're peeved about the circumstances, but blame the system hun, not the indivduals. we're just doing our job