i had the same thing happen to me not long ago i got a big $1.00 thats right and when i moved to where i am now i went and told them and lets just say someone f^&ked up big time i was spos to be getting close to 600.00 p/f then i went in to see if i could get the 1000.00p/c as i didnt get any and she looked it up and she had to go and ask someone about and came back and said they OWED me over 8000.00 and it was put into the bank a few days latter...
i dont see why they cant tell you when they will be putting it in seems strange
good luck with it all
sarahxxxx