the internal processing time standard for FTB and Baby Bonus new claims is 28 days. If the claim is rejected for whatever reason (e.g. further information required), you will be sent notification by mail. Generally, if there are more documents required to assess the claim, you will be issued with a letter giving you 14 days to supply the required documents. If you don't supply the documents within that 14 day timeframe, the claim is rejected.

If this is your first time claiming FTB, have you lodged the claim online and supplied the documentation you received from the hospital (yellow form, it does your medicare enrolment for bubs and has the dr's or midwives ceritification of the date of birth on the back)? There is a new process where all documentation is scanned at the office you lodge the documents at, and then is allocated to a processing team to assess the claim. Unfortunately there have been some issues with the new technology - I would call the call centre and request a 'callback' from the processing team.