7 weeks & counting..... currently been on hold for over half an hour. I'll have to hang up soon if there's no answer as I'm at work and will have to go home. BG, do you have any idea what could be holding it up? I've lodged our tax returns in July, our income is under the limit for the supplement, DS had his 4yo healthy start for school check (what a waste of time and resources that was!!!), and both kids are currently up to date with their immunisations. CCB/CCR was reconciled back in July and our actual income is showing on the website. Have I missed something?

ETA - I have contact! 38 minutes later!

ETA2 - they have no idea what's going on either. Must be a big backlog I guess?