Not sure if it is the same now but when I first entered my DS into childcare I had to fill out the FAO Child Care Benefit form and submit it. On it you had to put the Child Care that you are wanting or sending your child to including there centre number. I think it took 3 weeks as DS started in July which was just as the new financial yr started I recieved a letter giving me the % of CCB I was entitled too. I then asked DS' carer what the % amounted to in money and they were able to tell me my weekly cost. With the new reporting system for fees to FAO my day-care can let me know any changes within a week if I update our estimates.

Sorry if you have already done all this and I haven't been of much help.

You should though have got a letter with your % entitlement which you can take to your day-care to prove your entitlement. If you haven't got this I would be asking FAO for the letter and/or questioning whether they have fully assessed your entitlement hence the reason the day-care don't have it in their system.

GL, it's a pain to get your head around each time.

Hansie