I would recommend calling your Federal MP's office. They often deal in different channels to the front counter staff, so can be helpful in bringing these issues to the attention of the relevant people.
It won't really make a difference, they don't have any other way to access the office to anyone else. It takes a little while for the ministerial to filter through, then its passed onto a member of staff to deal with anyway. Who generally calls the MP and explains exactly the same thing that is told to the customer. It will however put the wind up the office to get it done - but I doubt it would have changed anything for you


Mbear, its total crap that it a) went so far over time b), that no one called you earlier and c) it was not at least written on your record that there WAS a problem so that when you did call you could have been given the correct info.
Maybe next time you can ask the phone chick to call whoever is processing the forms and ask what the problem is - they usually won't do it but if something is so far out of time you should insist.

Hope you get it soon xoxoxo