thanks guys but since i was self employed theres no problem with the work place hold ups. i may try to phone them again today and maybe as they say become the "squeeky wheel "as thats the first one thats fixed.

wish me luck
squeaky wheel factor wont help (trust me!! all you'll do is annoy waste time on the phone and annoy staff who will tell you the same you've already been told and document that you've been told again!)

there are certain criteria that need to be met to have PPL paid - you've met the pre-application process by the sounds of it, you're now in the queue waiting for the rest of the processing to occur. it's currently taking minimum 5 weeks from the date the forms are lodged with centrelink (which can be up to two weeks after you lodged if you put them in at medicare)

the wait time to get through to someone on the phone is quite large at the moment - you can ring through to ask the progress, but until it's actioned by the processing staff, the normal call staff won't be able to tell you anything. you'll see it on online services at the same time FAO staff see it processed. pretty much the only thing they can tell you at the call level is how long ago the paperwork was lodged... processing staff are working extended hours at the moment trying to get as many claims as possible processed as soon as possible.