It's driving me crazy, this is the 3rd time (ie 3rd day) I've tried to get through to the Family assistance office phone line, because the website won't let me in, and it's constantly engaged. All I want to do is process my claim for the baby bonus, but I can't. Apparently I'm not allowed to use the paper form according to the FA Office I went into, I have to do it online. Which would be fine, if I could get into it. I feel really sorry for the person who does eventually answer the phone, they must get some really p'd off people.

Right, breathing calmly again now - wish me luck for the rest of the day as I keep trying whilst juggling small children .