Hi cmama, my name is Angela and I work for Centrelink.
If you're on Family Tax Benefit but your circumstances mean it's unreasonable for you to seek child support from your ex-partner, you can apply for an exemption. You can start this by contacting the Call Centre on 13 6150 to book an appointment with a Centrelink Social Worker -- these are professional staff who will talk with you and assess if you meet the legal requirements for an exemption.
When you have your appointment with the Centrelink Social Worker, you'll be taken to an interview room, so you can discuss the issue freely in private. The Social Worker will talk with you about your situation and your concerns about seeking child support. If you have any supporting documents, such as the letter from a Social Worker you mentioned, bring them with you. You can also bring along a friend or someone else to support you if this makes you more comfortable.
The length of these interviews can vary, depending on the complexity of your situation. The Centrelink Social Worker will also assess if you need any other assistance -- this may include a referral to another support service, if required.
These Social Workers are trained professionals and will treat your situation with sensitivity and confidentiality.
I also work there cmama and just wanted to agree 100% with Angela - maintenance exemptions can be applied in situations such as yours and you don't need to disclose anything to the customer service officer other than you wish to speak to a social worker about an exemption
get in contact with a Women's Domestic Violence Support Network, every area has one, they are pro's at that stuff, will even help and stand by you in court!
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