Tell them. You're not getting your money, they should chase him up! Let them know you've tried this too and found he's on holiday, so you don't know what you can do now.
Let them deal with it. That's what they're paid for.
I'm pretty sure it doesn't make a difference to CSA whether he is struggling or not, if it is his liability or a court order, he has to pay. I'll email your question off to DH who works at CSA, and hopefully he can get to it soon.
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