Supplements/Reco 2011

**briggsy's girl** · July 19th, 2011, 09:30 PM

i'm on the wrong end of the phone line early am!

staff line is 9-5, i work 7.50-5.20 so me calling is impossible for the moment

**megs** · July 19th, 2011, 09:33 PM

That staff line is a godsend. I didn't realise was only manned from 9am to 5pm, must call it tomorrow.

**briggsy's girl** · July 19th, 2011, 09:37 PM

frustrating if you work those hours though

lucky customers get extended hours. staff don't lol

**megs** · July 19th, 2011, 09:43 PM

Isn't that what your lunch break is for

**Fleur** · July 26th, 2011, 07:19 AM

BG, when I go online I can see a payment amount scheduled for today, details come up as 'Arrears Payment of FTB part A supplement' - does this amount include the CCB rebate? or would that be labelled separately?

**briggsy's girl** · July 26th, 2011, 07:32 AM

ccb will come seperately. the first ccb payments will srart hitting accounts tomorrow - could be a couple of weeks to get them all out...

**Little Chicken** · July 26th, 2011, 07:33 AM

No supplement for me today, will be calling later.

**Fleur** · July 26th, 2011, 08:27 AM

Thanks hun.

**Liviam** · July 26th, 2011, 09:14 AM

thanks BG for keeping us as updated as you can.

**briggsy's girl** · July 26th, 2011, 06:57 PM

anyone that was expecting payment today - if you bank with WESTPAC - they had major system issues overnight and most payments didn't get delivered - they are being processed manually as quickly as possible

**nic76** · July 26th, 2011, 07:45 PM

Hi, you seem very helpful and very knowledgeable with the Family Tax Supplement. I was wondering if you could help with some advice please? I rang centrelink and they advised I would get mine on or around the 27 July. Well it didn't show when I was logged in to the centrelink site so I rang them today and asked when it was due, he advised me that I would not get it as I separated it August 2010 and not a full financial year single. They said I need to wait until the ex does his tax, well he hasn't for a couple of years and I know he has not done last years and I received a arrears payment early July for the 2009/2010 supplement and he definitely has not done any tax. I have had three different answers from people at centrelink and in all honesty all they do is confuse me with yes and no's....One says I will get it, one says I will not and the other had no idea...
I would be grateful for any advice/ answers.. Thanks ...

**briggsy's girl** · July 26th, 2011, 08:17 PM

Nic, if you haven't worked, you can ring (or go online) and notify you're not required to lodge. your income will be the income support payment you have received during the year (plus any interest from bank accounts etc) - you should have your details reconciled either now or in November. it will reconcile based on your most recent estimate for your ex partner. you won't be held to ransom long term for him not doing his taxes - but it may hold you up until November

**~Kim~** · July 26th, 2011, 08:19 PM

I've got a stupid question BG. We've never been entitled to FTA or B before as I was working or on paid leave. This year we are on one wage. I did have income from our rental but our outgoing far exceed incomings so my income was a huge negative.
so,
1. How do I know if I'm an active customer?
If I log onto the website, I don't have enough security clearance to check anything. I don't fancy holding up a phone line to find out I need to go in there though.
2. Does the ATO send our stuff to FAO automatically or do I need to do something?

Thanks hun in advance.

**Catastrophic** · July 26th, 2011, 08:21 PM

Hey Hun,
Do we have an estimated time limit that they are taking to process tax/supplement... Ex did his tax two weeks ago, and I put mine in last week, should i be seeing anything online just yet, or does it take a while?

**nic76** · July 26th, 2011, 08:36 PM

Nic, if you haven't worked, you can ring (or go online) and notify you're not required to lodge. your income will be the income support payment you have received during the year (plus any interest from bank accounts etc) - you should have your details reconciled either now or in November. it will reconcile based on your most recent estimate for your ex partner. you won't be held to ransom long term for him not doing his taxes - but it may hold you up until November

Oh you are fantastic, thank you so much I will go in and see them as this is the only answer that has made sense

I just keep getting people who are not sure on the phone, this time of year must be tough for them.

**briggsy's girl** · July 26th, 2011, 08:49 PM

I've got a stupid question BG. We've never been entitled to FTA or B before as I was working or on paid leave. This year we are on one wage. I did have income from our rental but our outgoing far exceed incomings so my income was a huge negative.
so,
1. How do I know if I'm an active customer?
If I log onto the website, I don't have enough security clearance to check anything. I don't fancy holding up a phone line to find out I need to go in there though.
2. Does the ATO send our stuff to FAO automatically or do I need to do something?

Thanks hun in advance.

at this point, if you don't know if you're active, i'd assume you're not - the only way to confirm for sure is to call. you can wait on the line if you want to (ave wait is about 20 minutes) however, given you have access to your record online, you could just do a lump sum claim online. if you're active, you'll have the new claim rejected - but it won't cause any dramas. if you're not active, it will set you up for your claim

you won't have to do anything in terms of getting income to FAO - there is automatic data matching

to do the lump sum claim, you go to apply for a payment, make a claim, then choose the parent or guardian question set. choose ftb for previous year, and answer away!! (these are the REALLY simplified instructions - but it's pretty straight forward once you're in there)

Hey Hun,
Do we have an estimated time limit that they are taking to process tax/supplement... Ex did his tax two weeks ago, and I put mine in last week, should i be seeing anything online just yet, or does it take a while?

ATO have said about 2 weeks to process most returns - it can then take a similar amount of time for FAO to receive it, and then a similar amount of time to issue it out. it is possible the income has been received and the result sent to ATO (before being sent to you) to ensure you don't owe anything. have you just been checking what you are to be paid, or have you checked the income estimate history (if you flick to the previous year, it will tell you the actual income if it's been received)

Oh you are fantastic, thank you so much I will go in and see them as this is the only answer that has made sense

I just keep getting people who are not sure on the phone, this time of year must be tough for them.

don't go into the office! offices are short staffed, and they will put you on the phone to ring a FAO consultant - make a coffee, grab a chocolate biscuit (ok, maybe a packet!), a magazine or good book, and ring FAO to have yourself registered as a non lodger. i am making a HUGE assumption that you have only received payment from centrelink - sorry if that's rude! - if you've had other income you may need to lodge a tax return. also if you haven't had income support for the whole year (parenting, newstart etc) you may need to lodge a tax return.