Theyve cut all my payments!

[Peg]

can i go in there and talk to them? i havent done anything wrong, maybe thier computers have stuffed up, or i didnt receive an important letter that i was supposed to respond to, but im so upset cause i always do the right thing with centrelink and now im getting nothing for 2 weeks!

Absolutely go in there. Go up to the counter with your letter and ask to speak to someone.

[briggsy's girl]

please don't go in to the office until you've spoken to someone over the phone! offices are often very busy and hard to get someone who can spend the time you need with them - the staff in the offices will often send you to a phone within the office to make a phone call - talk to the call centre staff. yes, it can take a bit of time to get through (often less than standing in the queue at the office though) - but once you have someone on the phone, they can go through everything with you - they are able to spend as much time with you as needed and will only send you to the office if there is a need for you to attend. there is no point leaving home, trekking to the office, standing in a queue, getting to the counter to be told "oh, you need to supply this" then having to go, find "this", trek back in and do it all again.

the offices are contact points for making claims, interviews, handing in forms. they are not set up to deal with enquiries - the staff have a queue to deal with and they will send you to enquire via the call centre for most things - the don't have time to be looking into stuff - they take forms, process them, and move to the next person.

the call centres should always be your first port of call for enquiries

[tattoo_mama]

ok so the other week i went in and fixed it all and now theyve sent me a letter saying its cut again!!!! caus i missed the appt (the one they set for me to discuss why theyd cut my pps but i went in and sorted it out before the appt date and the lady said disregard the letter) and now i have to spend time and $$ chasing up thier second stuff up im so ****ed off

[thepixie]

Seriously TM what is wrong with these people!!!

[*Beema*]

Seriously TM what is wrong with these people!!!

:yeahthat: that sucks bug time hun

[Lolli]

[smiles4u]

ok so the other week i went in and fixed it all and now theyve sent me a letter saying its cut again!!!! caus i missed the appt (the one they set for me to discuss why theyd cut my pps but i went in and sorted it out before the appt date and the lady said disregard the letter) and now i have to spend time and $$ chasing up thier second stuff up im so ****ed off

OMG i feel so grrrr for you ... what a nightmare, feel so bad for you and all you did all along was the ' right thing ' !! ... They're there to help people survive financially from a day to day basis, OMG how are you expected to do that if it's cut off all together from their error ... that's such a serious error and especially when a child needs to be taken care of !!

[Lulu]

Call them again hun. The lady you spoke to should have removed the appt date from your file and noted you had been in to sort it (she probably did the note bit but sometimes they forget to take the appt off), so it was cut off automatically by the computer.

xoxo

[ElleJay]

Em, I'm so sorry your going through all this rubbish!