the callback feature isn't automatically applied to all enquiries - it's about getting help for the website and things. the chances of getting a call back to avoid the queue are buckleys and none to be honest. i wouldn't hold my breath waiting!

there is no requirement to return to work to get PPL - the qualifying details are all about what you did BEFORE the birth of the baby

Eutra has given you the basics - jump on the centrelink website and run the estimators to see what you're going to best off with in terms of baby bonus or PPL.

and honestly - don't hold your breath waiting on that call back - there are very few staff to make the outbound calls, and i believe that things that should be dealt with by you making a call and sitting in the queue on hold are given the lowest priority - highest priority is given to actually assisting customers with online services things
it states on the site


the callback would only be offered if you've attempted the other contact points and still not had your issue resolved. many people are trying to use this service to avoid the queue at the call centre, and i believe it's being rejected if the files are checked and there has been no previous attempt to actually get the information through normal channels. it's not to be used (abused) as a way to avoid the queue
Well Centrelink just called me, and much to my surprise the guy was very helpful & upfront so for those of you who don't want to spend all day on hold, you may wait a few weeks but I was in no rush. Then he emailed me everything relating to what I was wanting to know.