Whats the problem?

[Doing my best]

I did the appeal and they gave me the money..

I had called numerous times, and they kept saying, I have reset this, or reset that etc. But I never received the money. Then they told me that cause it wasn't sorted before DD was 2, then I would have to wait till she was 4. I questioned them, asking them to check my call history as I asked each time I called (even if that wasn't the point of my call), and the person escalated it. I got a phone call the next day, advised that person all the details again, she called back later that night, and said that it was going through..

I never got angry, just frustrated.. But at the end of the day, they are all human, and unless they have dealt with the specific problem before they might not realise the system things that cause the hold ups..

Hope your appeal goes through, cause I was the same, I was counting on that $100ish dollars to pay a bill..

[Mum2Romone]

Im not annoyed at the centrelink people just the system, they say they cant fix it in the computer.... guess theres hope for an appeal then thanks for replying

[Tinsel]

Oh my goodness, thanks for reminding me. I called about this over a month ago and she said she had fixed it and would be paid in a fortnight. Better chase it up.