Rudeness, disrespect and ungratefulness should never be accepted.
Yes, most kids go through these stages but should always be pulled back into line. They expect to be treated with these virtues so therefore they need to show kind.
Never be at their beck and call, they need to remember there are others in the family apart from themselves.
It's hard bring up teenagers but it's important to never let them run the show. Until they start paying the bills or leave home they are still dependant on you.
In any family there is give and take and an even balance must be found to make life bearable.
All the best as you deal with these issues