Matilda's been mean all day to other girls & her sister. She's always had a tendancy to be mean, but its been bad lately. When I catch her in the act I get down to her level & hold her hands. I say "Matilda that behaviour is mean. Other people won't want to play with you if you are mean. You need to say sorry now" Often it becomes a battle over saying sorry.

Today she refused to share with her friend who decided to go home because she didn't want to play with Matilda anymore (fair enough), than she was playing with Jovie and because Jovie was holding a doll that previously she showed no interest towards she scratched her in the face. Jovie had blood coming out and everything. I went in & held Matilda's hands and said "I can't believe you just hurt your sister, she is bleeding. That isn't nice. You have to come and say sorry now and you have to sit in the corner and think about what has just happened" She screamed sorry and then sat in the corner and laughed to herself.