Yep - I would ring centrelink back and ask to speak with a team leaderif you aren't happy with the consultatn you get. it should take no more than 10 days for you to get your letter saying what your CCB entitlement is, and they notify the centre at the same time.

There are so many Family Assistance Office calls to Centrelink, that the call que fills up and the "overflow" calls go to the first availbale consultant, who may not have any, or only very brief FAO traning, so could tell you the wrong thing.. GRRR..