BJRose - your mum can contact her bank and ask them to do a formal 'trace' on the funds she transferred. Her bank will then contact the other bank & the other bank will provide info of the account and name it was paid into and the date it hit the other account. You can then take that info to the CCcentre as proof that they have the money/where the money has gone. Don't stress, you have a receipt that indicates you have paide, the onus is on them now to locate the money.
ETA - whoops just saw they found the money...glad for that, sounds like you were really stressed!!!
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