the witholding should never have been listed at 15% of entitlement - it should have been 7.5% of out of pockets. get things to add up to 100 and they kinda get it... kinda

the OP has said that her online services show that the payments have been made at the full 50% - so it's correct at FAO's end - which means it is then coming down to child care centre following it up through their helpdesk.

I have dropped off everything I have at cc this morning.
Basically, my fees are $68 p/child p/day.

So for 2 kids in care for 2 days per week - full fees are $272. In theory, this should be divided by 50% to calculate the CCR (I don't claim the CCB). So fees for the week SHOULD be $136 for the 2 kids for 2 days. I was charged $176 which is the calculating CCR on 35%. It may not seem like a lot to look at it that way, but $40 a week is allot and it adds up. My online services shows that $68 per child has been paid to the centre ($34 x2days for each child = total $136 for 2 kids).

So if they still come back saying it's to prevent an overpayment (which BTW is impossible because I'm not claiming any CCB) and I have asked them to check with thier helpdesk, then where do I go to???