the witholding should never have been listed at 15% of entitlement - it should have been 7.5% of out of pockets. get things to add up to 100 and they kinda get it... kinda

the OP has said that her online services show that the payments have been made at the full 50% - so it's correct at FAO's end - which means it is then coming down to child care centre following it up through their helpdesk.