I haven't had to have my child go through this, but I had to go in as a little kid. I just remember my mum staying with me in the room while they did the prep, also make sure you ask for a pillow And a blanket so she is comfortable first. I remember them giving that to me (obviously they take it away after) and I felt ok because I was cosy. Also I remember my grandmother bribing me with getting a Barbie doll after if I was brave lol...

Hope everything goes ok and they get some answers for you

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