Demanding to see a consultant

[Olive]

[Phteven]

One of the things I have learnt to do over the year when dealing with any institution/beaurocracy is to ask people their names (including their family name) straight up and make a note of it. In my experience people give you better service and provide more help when they know that things are more likely to come back to them.
If they say one of the Doctors ask them to be more specific.