massage the soft bit between the nose and the eye.

also wipe away from the duct and not towards it. as that will keep the blockage or infection in the duct.

another trick i found with tay was a light cotton ball with the warm saline and just holding it gently on the eye for 5 min then wiping it away.

also crying helps clean it out so i know its tough but let them cry a bit each day.

my little ones duct was so blocked she didnt have tears for a few weeks till it loosened up.
she is all good now tho