LS, that is exactly what I did last week Friday and that was when she finally did me the courtesy of responding to my email and she undertook to reverse the charges that day. Given the long weekend etc. I gave her some extra time just incase (hence my email yesterday following up the transaction details). In all honesty, I have had enough of this and don't think another email will make a difference - if the past is anything to go by, it will just push things out further.
Clover, I have just lodged an official complaint with the Office of Fair Trade NSW in which I have attached all of our email communications and an account of the ordeal. I should be receiving my case number in 24 hours. Hopefully things will move along now and I can stop wasting my time chasing this up! Prior to lodging, I spoke to OFT QLD and they said that my case does sound worthy of pursuing - so here's hoping!
I just hope nobody else gets treated like this when dealing with her. It really does make me wonder how such rude and unprofessional people actually manage to stay in business...
Reply With Quote
Bookmarks