Thank you for your post Teddy, much appreciated. . .

To our knowledge, the sample should have been at their main lab in the city for sampling at 9:50AM. I was advised he could do it at home that morning, but that I had to get it to our local Sullivan Nicolaides within the required time frame so as their courier could collect it to get it in the city, which I did all correctly..

Seems a 2nd opinion is really the only way to confirm... Does anyone else know / have a recommendation??