Soggy bread? Huh? How on earth can it do that?!?! Anyway, I would only get another one which 'cuts' the jaffles in half. And more than likely one that makes four jaffles at once. I don't think there are any 'bad' brand jaffle makers; I think it's pretty much only sunbeam and breville that make them.

And when you do get one, be sure to use ONLY non scratch utensils to lift out your jaffles. This has been the demise of oir last two irons.