DD mine is a De'Longhi Metropolis CTM4023 - I found it via Google but I don't think this model is available in Australia any more - however the Icona looks remarkably similar - so perhaps thats the new improved version of the Metropolis

I feel your pain - the perfect piece of toast is important!! However I am happy to say that our Delonghi delivers hahaha - Oh AND it toasts Hot Cross Buns to perfection also!

We have a few other appliances in the Metropolis range - the kettle and the sandwich press - I used to have the upright blender until I broke the glass jug

HTH, Naomi

Oh dear - reading my post back I have realised I am a Delonghi Appliance junkie