Ooh thanks for that Falguni, will make sure I get the colour one!
Shades I thought the same thing. I checked the washing instructions and all it said was 'Wash dark colours seperately'. Hmm I might send an email to the store as I bought it online.
Claire - you can always bring it back to where you purchased it. I would say the item is defective if you followed the washing instructions and it still bled. They have to take back defective items under the law although they may give you a hard time - don't ack down. And if you paid by a credit card that comes with purchase protection you may have another avenue to puruse. I know you want the skirt but you shouldn't be left with something that isn't wearable and no refund.
Claire - here's some legal "stuff" you can mention to them if they give you a hard time:
Under the Trade Practises Act you have statutory rights which cannot be excluded, limited, or changed in any way by a retailer or trader.
Fair trading laws are slightly different in each state, but your rights are essentially the same everywhere in Australia. They are: that any product you purchased will be yours entirely; that the product will be of merchantable quality, and fit for its purpose; that any goods bought will match the description or sample; and that a product will be free from hidden defects. If the product you have purchased does not meet any of these standards, then you are entitled to return the product and receive a refund.
If the product does meet these standards then you are not legally entitled to a refund. So if you change your mind about a product, or you realise you can't afford it, or it turns out to be too big or too small, or you bought a blue one but now you'd like it in brown, or you bought it as a gift for your uncle but he's already got one, then you must rely on the discretion of the retailer as to whether or not you can get a refund or exchange. [obviously, none of this applies to you]
To claim a refund, you should return the goods within a reasonable timeframe, and you should not dispose of or destroy the goods or damage them further. You will also need to provide proof of purchase, such as the store's receipt or credit card receipt, and, of course, give details of how the product is defective or unsuitable.
It is illegal for a retailer to refuse a refund where a product has a hidden defect - EVEN IF they have a sign that says "no refunds" (such a sign is illegal as you are always entitled to a refund for a defective product).
You can find other stuff throw the links on this website:
That I don't know - google in the NZ search area something like "consumer rights defective product" - you should get some info - I'd do it for you but I have to get some work done....
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