Ebay - need help

[Bumperstump Cummerbund]

Do you still have the email with the sellers confirmation that they were in stock? I would forward it to her and say she needs to send it NOW as they are for Xmas, and to include a postpak or Express bag to return the other one in. As long as you can back yourself up, eBay will favour you and she knows that. I really wouldn't pay for another bag and postage - she already seems untrustworthy, you'd likely end up with an extra bag you can't use and didn't want in the first place.

[CrazyLady]

Do you still have the email with the sellers confirmation that they were in stock? I would forward it to her and say she needs to send it NOW as they are for Xmas, and to include a postpak or Express bag to return the other one in. As long as you can back yourself up, eBay will favour you and she knows that. I really wouldn't pay for another bag and postage - she already seems untrustworthy, you'd likely end up with an extra bag you can't use and didn't want in the first place.

Yes, if the seller said was in stock then they should have sent you that. Don't pay any more postage! Good luck!

[Traveller]

Thanks Keike. I am sitting here more and more upset at the prospect of not having both bags for Christmas, or giving girltwin one that I know she will not love as much, so have emailed the seller requesting a full refund and I will send both bags back. Will see what she says and just go shopping at target for some replacements.

[Mum2Romone]

Be very upfront about it, I have found sellers will respond to your problem straight away if you say you will resolve the problem through eBay and leave negative feedback, as no one wants this.... Demand she send the right one express post for Xmas, and to include a postage bag, for you to return her item, and state, that you don't believe you should even have to pay for the bag, as it is clearly their mistake.

I am a seller and buyer and as a buyer have had an item replaced and refunded because of this best of luck

[Traveller]

thanks crazylady and M2R, but I have decided I don't want to deal with her as she is either a liar or unable to work the message function on ebay, neither of which fill me with confidence that she will get a new bag to me in time. Will post the bags back today

[Elocin]

As hard as it is hun, I think you're right - send both back and walk away. You don't need to deal with people like that... not when it's pressies for the kids.

I was in Kmart last week, and saw that they had heaps of bags in there if that helps xo