hun i had a similar thing happen with a seller - i got the "i was in hospital" story. i gave them the benefit of the doubt and lost my dollars. another tried the same thing, so i went looking - the times they claimed to be in hospital, items were ending and being sent out/collected - so it was a furphy. i decided not to play nice on that one. you have to cover your butt hun - if she sends it she sends it - but if it's ending the period in which to make a claim, you need to do it for your own cover